Software review
Birdeye Review
Reputation and review management built for multi-location local businesses.
Multi-location local-service businesses and the agencies serving them, where review volume and response speed across many sites is the actual operational problem.
The reach-for when a client operates across several locations and review response time is a genuine operational bottleneck, not a nice-to-have. For a single-location client, this is more infrastructure than the problem calls for.
- From
- Unverified
- Free tier
- None
- Rating
- 3.8 / 5
Overview
Birdeye centres on the thing that actually moves local-service revenue — reviews and reputation — with review collection, monitoring and response across Google, Facebook and industry-specific platforms, plus a referral-program layer for turning happy customers into new ones. Pricing is entirely custom, quoted by location count from 1-3 up to 1,000+, with no public list price to compare against BrightLocal's similarly opaque tiers.
Best for
Multi-location local-service businesses and the agencies serving them, where review volume and response speed across many sites is the actual operational problem.
Not for
A single-location business on a tight budget — the multi-location dashboard and pricing model are built for scale this doesn't need.
How it performs
Each row is either our editorial view, drawn from using the product and reading around it, or a capability listed in the vendor’s own documentation — tagged so you know which. None of it is a controlled benchmark.
Multi-location dashboard is genuinely built for franchise/multi-site management, not retrofitted onto a single-site tool
EEditor’s viewReferral-program layer turns review collection into a new-customer channel, not just reputation defence
EEditor’s viewBroad platform coverage beyond just Google reviews
EEditor’s viewReview collection and monitoring across Google, Facebook and industry platforms
DDocsAutomated review response suggestions
DDocsMulti-location dashboard built for franchise and multi-site businesses
DDocsReferral-program tooling to turn reviewers into new customers
DDocsPricing record
Captured from the vendor’s pricing page. Prices change — this is dated.
| Plan | Monthly | Notes |
|---|---|---|
| Custom | Custom | Priced by location count (1-3 up to 1,000+); no public list price — quote required |
Vendors change plans often — confirm before you buy.
Sources: pricing and feature information captured from birdeye.com on 17 Sept 2026. Editor comments are our own judgement, not vendor statements.